“Dear Alan and Margaret,
Good Morning. I just wanted to take a moment to thank you for a job well done on our house. Kudos! I must commend you on a couple of things – you took the time to answer all of my questions (which we both know I ask a TON of questions), addressed my concerns, followed up and communicated with us every step throughout the project. I also appreciate you communicating with the neighbors to let them know that there was going to be work done on the house and that you would ensure that everything was cleaned up when the work was done.
Our roof looks amazing. We are very happy with the way it turned out. Not only did your team do an excellent job with the installation of the new decking, shingles, drip edge and ridge vent, they did an AMAZING job with daily clean-up. We were very impressed! We are very happy with the drip edge that was installed – it really improved the appearance of our ‘wavy’ fascia; which as you know was a concern of ours from the beginning.
The gentleman on your team who installed our gutters did an excellent job. He listened to our concerns about water flow off the house and how we would ideally like the gutters set up. He set up the gutters exactly how we tried to explain it to him. They look fantastic and now after a couple of heavy rainfalls – we know they work fantastic as well. He also did a great job repairing the couple squirrel holes we had in fascia as well. Hopefully those pesky critters move on down the road (and never ever come back (smiley face).
Lastly, thank you so much for putting in two long days staining our fence. We couldn’t be happier with the results. The stain/color recommendations that you made are perfect and really created a wow factor to our new fence.
Alan, thank you, thank you, thank you! Your dedication to amazing customer service, attention to detail and surrounding yourself with the best team has truly impressed me! I would definitely use you again for any exterior projects we have in the future. Your attention to detail, communication skills, and dedication to great, no AMAZING customer service is what set you apart from your competition. Keep up the great work! Feel free to share my name and contact information (email is the best way to get a hold of me but phone is fine too) with anyone who would like a reference – I would love to share my experience with them (smiley face).
Thank you and have a super fantastic day!”